How to contact Tether about frozen USDT and what to include

Updated 13 November 2026

There is one official channel: the support form at cs.tether.to. It has no section for frozen addresses, so use Other Issues. Below: what to write, what to attach and what to expect back.

Before you write: three checks

Make sure it is Tether. Paste the address into the form above: the check shows whether it is frozen. If the money sits on an exchange that closed withdrawals, write to the exchange: exchange or Tether, how to tell.
Sanctions. Look the address up in the OFAC sanctions search (the ID # field). If it is listed, Tether will not lift the freeze: that is a matter for a sanctions lawyer.
The transfer behind it. The report from @freezecheck_bot shows which incoming transfers came from flagged addresses. Without it your request is only a plea.

How to fill in the form

Open cs.tether.to and pick Other Issues. Token Recoveries is for tokens sent to the wrong network or address and has nothing to do with freezes.
Write in English, short and factual. One ticket per address.
Attachments are images only (PNG, JPG, WEBP) up to 2 MB, so prepare documents and chats as screenshots.

What to include

The frozen address and the network (TRON, TRC-20).
Who owns the wallet: name, country, a contact for the reply.
Hashes of the incoming transfers that, by your data, led to the freeze, and the hash of the last outgoing transfer you signed yourself.
Source of funds and purpose of the deal: what you sold, to whom, for how much.
Evidence: chat with the counterparty, the listing on the platform, a receipt for the cash or goods handed over.
The ask: the reason for the freeze and what is needed to review it.

Never send a seed phrase or private key to anyone: a request does not need them.

What comes back

A referral to an investigator. In the experience of US attorneys, Tether sometimes says who requested the freeze and asks you to contact the investigator. They ask for your name and contacts, an ID, a selfie, details of the deal and the counterparty. It is voluntary and does not guarantee a return.
A long silence. There is no official timeline. For addresses that did get unfrozen, the median from freeze to unfreeze is 44 days.

Keep the ticket number and all correspondence. If an agency requested the freeze and the sum is large, bring a lawyer in at once: a frozen balance can be destroyed, and in our data the median from freeze to burn is 149 days.

A ready pack for the request

The bot collects the data for your request into one PDF in English: freeze date and transaction, amount, incoming transfers from risk-labelled addresses, paths to flagged sources and a request text where you fill in your own details. It is a one-off paid service, and the price is shown in the bot before payment. The pack does not lift a freeze: only Tether decides.

Build the pack in the bot

Questions and answers

Does Tether have an email or phone line for this?

For wallet owners there is only the cs.tether.to form. Emails from "Tether addresses" and calls offering to unfreeze for a fee are scams.

How long does a reply take?

Tether names no timeline. If the wait is long, reply inside the same ticket instead of opening new ones, so the whole history stays in one place.

Will an intermediary or "unfreezing service" help?

No. Only Tether can lift a freeze, and an intermediary writes to the same form. The FBI warns that such services often turn out to be a second scam.

Should I write to Tether if an exchange blocked my account?

No. An exchange block is the exchange's own decision, and Tether has no part in it. Write to the exchange's support.